TERMS & CONDITIONS

1. Agreement to our legal terms

We are I-MIGRATOR LIMITED, doing business as I-Migrator ('Company', 'we', 'us', or 'our'), a company registered in England and Wales with company number 15993353. Our registered office is at Aston House, Cornwall Avenue, London N3 1LF, United Kingdom.

I-MIGRATOR LIMITED is authorised and regulated by the Solicitors Regulation Authority ('SRA') as a Recognised Body, SRA number 8016089. We are subject to the SRA Standards and Regulations, including the SRA Code of Conduct for Firms and the SRA Code of Conduct for Solicitors, RELs and RFLs, which can be found at www.sra.org.uk/solicitors/standards-regulations. Our SRA authorisation can be verified using the SRA's public register at www.sra.org.uk/consumers/register.

All services we provide, including the use of our technology platform and any legal advice or representation, are provided by I-MIGRATOR LIMITED as a single regulated practice. Where our Services involve the provision of legal advice or the conduct of immigration or nationality matters, those services are delivered by, or under the supervision of, solicitors regulated by the SRA.

Details of our management team and our professional indemnity insurance (including the territorial coverage of that insurance and the name and contact details of our insurer), are available on request from legal@i-migrator.com.

You can contact us by email at legal@i-migrator.com or by post to Aston House, Cornwall Avenue, London N3 1LF, United Kingdom.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and I-MIGRATOR LIMITED, concerning your access to and use of our Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.

These Legal Terms govern your use of our website and platform. They do not, by themselves, create a solicitor and client relationship. A solicitor and client relationship arises only when we have carried out our client identification and anti-money laundering checks, confirmed there is no conflict of interest, and issued you with a written engagement letter and accompanying terms of business that you have accepted. Where you have accepted an engagement letter and terms of business, those documents govern the legal services we provide to you and, to the extent of any inconsistency, take precedence over these Legal Terms.

Nothing on our website or platform constitutes legal advice, and you should not act or refrain from acting on the basis of any content made available through the Services without obtaining specific advice on your circumstances.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We may amend these Legal Terms from time to time. The modified Legal Terms will become effective upon posting on our website or upon our notifying you by email. Where changes are material, we will give you reasonable prior notice. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms. The date these Legal Terms were last updated is shown at the top of this page.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

2. Our Services

2.1 Definitions

In these Legal Terms, the following definitions apply:

• 'Immigration Advice' means advice which relates to a particular individual, given in connection with one or more 'relevant matters' (including immigration and nationality applications, asylum claims, removal or deportation, and any related appeal or review), within the meaning of section 82 of the Immigration and Asylum Act 1999.
• 'Legal Services' means legal advice and representation provided by us to you, including Immigration Advice and advice relating to your individual circumstances, under an Engagement Letter.
• 'Platform Services' means the software and information services we make available to you through the Platform, whether on a self-service or supported basis and as applicable to your subscription plan. These include our website, user interface, dashboards and account administration; sponsor licence compliance and HR management tools; calculators, eligibility checkers, questionnaires and other automated tools that generate indicative outputs from the information you input; document generation and template functionality; notifications, reports and analytics; general information resources; integrations, data import and export; onboarding and technical support; and any updates, new features or replacement functionality we make available from time to time. The Platform Services do not include the Legal Services.
• 'Engagement Letter' means a written letter of engagement issued by us to you, together with the terms of business accompanying it, setting out the scope of a specific matter on which we have agreed to act for you.
• 'Services' means the Platform Services and, where you have accepted an Engagement Letter, the Legal Services provided under it.
• 'Government Fees' means fees payable to UK Visas and Immigration, the Home Office, other government authorities in connection with an immigration application, or fees payable to an immigration tribunal.
• 'Disbursements' means costs and expenses we incur as your agent in connection with a Matter, including counsel's and other lawyers' fees, experts' and interpreters' fees, translation fees, court and tribunal fees, search fees, and process servers' fees. Disbursements are payable in addition to our fees, and we will add VAT where it is chargeable. We may require payment on account of any Disbursement before we incur it, and we are not obliged to incur a Disbursement until we hold cleared funds for it.
• 'Professional Disbursements' means those Disbursements which are professional disbursements as defined in the SRA Glossary, being the fees of counsel or another lawyer, or of a professional or other agent or expert instructed in connection with a Matter.

2.2 A Single Regulated Practice

I-MIGRATOR LIMITED is authorised and regulated by the Solicitors Regulation Authority as a Recognised Body (SRA number 8016089). Both our Platform Services and our Legal Services are provided by I-MIGRATOR LIMITED as a single regulated practice. We are not a technology company operating alongside a separate law firm, and there is no separate unregulated entity behind the platform.

This means our conduct in relation to all of the Services is subject to the SRA Standards and Regulations, including the SRA Principles and the SRA Code of Conduct for Firms.

2.3 Platform Services

Our technology platform offers:

• General information about UK immigration routes, requirements and processes that is not tailored to your individual circumstances
• A sponsor licence compliance and HR management system that helps sponsor licence holders record and manage their own compliance duties, including right-to-work check workflows, record-keeping, document and key-date tracking, Certificate of Sponsorship allocation administration, audit preparation, and reminders relating to reporting and record-keeping obligations under the sponsor guidance
• General information for employers about the sponsor licence regime and the immigration rules relating to workers

The Platform Services are software and general information tools. They are not, in themselves, Legal Services or advice on your individual circumstances. Content generated by or made available through the platform is general information only. It does not take account of your specific facts, and you should not treat it as advice on your position or act on it without obtaining advice on your circumstances.

Where the platform produces a checklist, reminder, calculation, template document, or similar output, that output reflects the information you have entered and the general rules configured in the system at the relevant time. You remain responsible for the accuracy and completeness of the information you enter and for your own compliance with your sponsor duties and any other legal obligations that apply to you. Nothing in the Platform Services transfers your legal duties as a sponsor licence holder or employer to us.

Access to and use of the Platform Services does not require you to instruct us on a legal matter, and you may subscribe to the Platform Services without becoming our client for the purposes of Legal Services.

2.4 Legal Services

We are able to provide Immigration Advice and other Legal Services because we are authorised and regulated by the SRA. Legal Services are provided by, or under the supervision of, solicitors of England and Wales practising through I-MIGRATOR LIMITED.

We provide Legal Services only under an Engagement Letter. We will issue an Engagement Letter only after we have:

• completed our client due diligence and identification checks, including any checks required under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017;
• carried out a conflict of interest check and satisfied ourselves that we are able to act; and
• agreed with you the scope of the matter and the basis of our charges.

The Engagement Letter and its accompanying terms of business define the scope of the matter on which we act. We do not accept responsibility for advising on matters falling outside that agreed scope. Where we have completed a matter, our engagement on that matter ends, and we are under no continuing obligation to advise you of subsequent changes in law, the Immigration Rules, or the sponsor guidance unless we have separately agreed to do so.

You are free to instruct any other solicitor or regulated immigration adviser of your choosing at any time, whether or not you use the Platform Services.

2.5 When a Solicitor and Client Relationship Arises

A solicitor and client relationship between you and I-MIGRATOR LIMITED arises only when we have issued you with an Engagement Letter for a specific matter and you have accepted it. It does not arise from:

• your use of, or subscription to, the Platform Services;
• your registration for an account, submission of information through the platform, or receipt of platform-generated output;
• your reading of general information on our website or platform; or
• an initial enquiry, discussion, or exploratory call, whether or not it is described as a consultation, unless and until an Engagement Letter is issued and accepted.

Where you are our client on one matter, that does not make you our client on any other matter. Legal professional privilege and the duty of confidentiality attach to communications made in the course of a matter on which we are instructed.

2.6 Regulatory Protections

Because we are an SRA-regulated firm, the following protections apply to our clients:

• Complaints. You have the right to complain about our services and our charges. Our complaints procedure is available on request. If we do not resolve your complaint to your satisfaction, you may be able to refer it to the Legal Ombudsman.
• Professional indemnity insurance. We maintain professional indemnity insurance that complies with the SRA's minimum terms and conditions. Details of our insurer, and the territorial coverage of the policy, are available on request from legal@i-migrator.com.
• SRA Compensation Fund. In certain circumstances, you may be able to apply to the SRA Compensation Fund. Information about eligibility is available at www.sra.org.uk/consumers.
• Reporting concerns to the SRA. If your concern is about our professional conduct rather than the quality of our service, you may report it to the SRA at www.sra.org.uk/consumers/problems/report-solicitor.

The Legal Ombudsman scheme is open to individuals and to smaller businesses, charities, clubs and trusts that meet its eligibility criteria. Not every client is eligible. Where you are not eligible to use the Legal Ombudsman, our internal complaints procedure remains available to you and you retain any rights you have to pursue a claim through the courts. Full details of the Legal Ombudsman's eligibility criteria and time limits are available on request.

2.7 Client Money

We do not hold client money in connection with Government Fees. Government Fees are paid by you, or by the applicant, directly to UK Visas and Immigration, the Home Office, or the relevant government authority. We will tell you what those fees are, and when they fall due, but we do not receive or hold them on your behalf.

Where we hold any money on your behalf in the course of a matter, we do so in accordance with the SRA Accounts Rules. Fees you pay for the Platform Services, and fees you pay for Legal Services, are our own charges and are not client money.

2.8 Non-UK Immigration and Foreign Law

Our principal practice is UK immigration and nationality law. We also assist with immigration and visa matters concerning other jurisdictions, where we have the necessary competence to do so and where the law of the relevant jurisdiction permits us to act.

Some jurisdictions reserve immigration advice or representation to peFrsons licensed or registered in that jurisdiction. Where that is the case, we will either instruct a locally qualified lawyer or adviser to act as our agent, in which case we remain responsible to you for the conduct of the matter, or introduce you to a locally qualified lawyer or adviser whom you engage directly on their own terms of business, in which case we are not responsible for their advice, conduct, or fees. The Engagement Letter will state which arrangement applies. Where we make an introduction, we will tell you if we have any financial or other interest in doing so, and you are under no obligation to instruct anyone we suggest.

Where a matter requires advice on an area of foreign law that falls outside our competence, we will either obtain that advice from a suitably qualified practitioner or tell you that the point sits outside the scope of our engagement. We will not advise on a matter we are not competent to handle.

Some of our non-UK services are administrative and procedural rather than advisory. This includes services relating to Schengen area and other visitor visa applications, which may involve preparing and checking application forms, compiling and organising supporting documents, arranging appointments, and tracking progress. Where a service is of this kind, we will make that clear to you, and it does not include an assessment of your eligibility under the destination country's rules.

The decision on any application to a foreign authority rests entirely with that authority. We do not guarantee any outcome, processing time, or grant of entry, and we are not responsible for delays or decisions of any government body.

The statutory definition of Immigration Advice in section 2.1 concerns United Kingdom matters only, and our non-UK work therefore falls outside it. That work is nonetheless provided by an SRA-regulated firm. Our professional obligations under the SRA Standards and Regulations, our complaints procedure, and the regulatory protections described in section 2.6 apply to it in the same way as they apply to our UK work.

Any general information on our website or platform concerning immigration to countries other than the United Kingdom is general information only and is not advice on your circumstances.

3. Intellectual property rights

3.1 Our Intellectual Property

We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, AI models and algorithms, document templates, audio, video, text, photographs, and graphics ('Content'), as well as the trademarks, service marks, and logos ('Marks'). Nothing in these Legal Terms transfers ownership of any Content or Marks to you.

3.2 Limited Licence

Subject to your compliance with these Legal Terms and payment of any applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to access the Services and to download or print Content to which you have properly gained access, solely for:

• your own immigration or nationality matters, where you are an individual; or
• your own internal business purposes in managing your immigration and sponsor licence compliance obligations, where you are an organisation.

You may not resell, sublicense, distribute, or commercially exploit the Content or the Services, use them to provide services to third parties, or create derivative works from them, except with our prior written consent. You may not use the Services to build, train, or benchmark a competing product, or extract Content by scraping, crawling, or automated means.

Where you are an organisation, you may permit your employees, officers, and contracted advisers to access the Services on your behalf within the scope of this licence, provided you remain responsible for their compliance with these Legal Terms.

3.3 Work Product Provided Under an Engagement

Where we provide Legal Services under an Engagement Letter, we retain copyright and all other intellectual property rights in the advice, letters, submissions, representations, opinions, and other documents we produce, unless the Engagement Letter says otherwise. We grant you a licence to use those documents for the purposes of the matter on which we advised.

Our advice is given for your benefit and for the purposes of the specific matter. You may not disclose it to a third party for the purpose of that third party relying on it, or refer to it publicly or in any published document, without our prior written consent. We accept no responsibility to any person other than you in respect of our advice. This does not prevent you from disclosing our advice where you are required to do so by law, by a court or tribunal, or by a regulator, or to your own professional advisers on a confidential basis.

Nothing in this section 3.3 affects any intellectual property rights you hold in documents, information, or materials you provide to us.

3.4 Your Data and Confidentiality

By using the Services, you grant us a licence to use, process, and store the data you provide for the purposes of providing the Services to you, administering your account, meeting our legal and regulatory obligations, and as otherwise described in our Privacy Policy. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018, and your rights under that legislation are unaffected by these Legal Terms.

You retain ownership of the data and materials you provide to us. We claim no proprietary rights in them.

We owe you a professional duty of confidentiality. As an SRA-regulated firm, we keep the affairs of current and former clients confidential unless disclosure is required or permitted by law, or you consent to disclosure. Where you are our client under an Engagement Letter, communications between us in connection with that matter may also attract legal professional privilege. We take steps designed to preserve confidentiality and privilege in the way we hold and handle information within the platform.

3.5 Improvement of Our Systems

We continue to develop and improve the Services, including our software and any artificial intelligence or automated features within them.

We do not use confidential client information, or information subject to legal professional privilege, to train or improve artificial intelligence models, and we do not permit any third party to do so.

We may use information derived from use of the Services to improve them only where that information is aggregated or anonymised so that it no longer identifies you, any individual, or any matter, and cannot reasonably be used to do so. We may also use records of technical performance, error reports, and usage patterns that do not contain client confidential information.

Where we use third-party technology providers in delivering the Services, we put contractual arrangements in place requiring them to keep information confidential, to process it only on our instructions, and not to use it to train their own models. Details of the categories of provider we use are set out in our Privacy Policy.

Where we wish to use identifiable client information for any purpose beyond providing the Services and meeting our legal and regulatory obligations, we will ask for your specific consent, and you are free to refuse. Refusing will not affect the Services we provide to you.

3.6 Retention of Files and Records

We are required by the SRA Standards and Regulations, and by anti-money laundering and other legislation, to retain records relating to our clients and matters for defined periods. Where these obligations apply, we will retain the relevant records for as long as required, notwithstanding any request for deletion. Our retention periods are set out in our Privacy Policy.

Where you close your account or cease to use the Services, we will make your data available to you for export for a reasonable period before deletion, save where we are required to retain it under this section 3.6.

4. User Representations and Your Obligations

4.1 General Representations

By using the Services, you represent and warrant that:

1. all information you submit is true, accurate, current, and complete;
2. you will maintain the accuracy of that information and update it promptly as necessary;
3. you have the legal capacity to enter into these Legal Terms;
4. you are at least 18 years old;
5. you will not access the Services through automated or non-human means, except through any application programming interface or integration we have expressly authorised;
6. you will not use the Services for any illegal or unauthorised purpose; and
7. you will not use the Services to submit, prepare, or facilitate the submission of false, misleading, or fraudulent information or documents in connection with any immigration or nationality application.

Where an application concerns a child, you may use the Services in connection with that application provided you hold parental responsibility for the child or are otherwise lawfully authorised to act on their behalf.

4.2 Your Obligations Where We Act for You

Where we provide Legal Services to you under an Engagement Letter, the quality of our advice depends on the completeness and accuracy of what you tell us. You agree that:

1. you will give us full, frank, and accurate instructions, and will disclose all facts and documents relevant to the matter, including those you consider unhelpful to your position;
2. you will tell us promptly if any information you have given us changes or turns out to be incorrect;
3. you will provide documents and instructions in good time to allow us to meet any deadline, and you accept that we cannot be responsible for the consequences of a deadline missed because of delay on your part;
4. you will cooperate with any checks we are required to carry out, including identity and source of funds checks; and
5. you will not ask us to act in a way that would breach our professional obligations.

Adverse or unhelpful facts are frequently the most important ones for us to know. Concealing them from us does not remove them from the matter; it only prevents us from addressing them properly.

4.3 Authority to Instruct Us

Where you use the Services or instruct us on behalf of another person or an organisation, you represent and warrant that you have the authority to do so. In particular:

1. if you act for an organisation, you warrant that you are authorised to bind that organisation to these Legal Terms and to give us instructions on its behalf;
2. if you are an employer, sponsor, or agent acting in connection with an individual's application, you warrant that the individual has authorised you to act and, where relevant, to receive advice and correspondence concerning their matter; and
3. you accept that we may ask for evidence of that authority, and may decline to act until we receive it.

Our client is the person or organisation named in the Engagement Letter. Where we are instructed by an employer or sponsor in connection with a worker's application, our client is the employer or sponsor unless the Engagement Letter states otherwise. Where the interests of an employer and a worker diverge, we may be unable to continue advising both, and we will explain the position at the time.

4.4 Identity Checks and Financial Crime

We are required to verify the identity of our clients before acting, and to keep that information up to date. Where a matter falls within the scope of the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, we will carry out client due diligence in accordance with those Regulations, which may include establishing the source of funds and the identity of beneficial owners.

You agree to provide the information and documents we request for these purposes. We may be unable to begin or continue work until those checks are complete, and we are not responsible for delay caused by outstanding checks or by information you have not provided.

We are subject to obligations under the Proceeds of Crime Act 2002 and the Terrorism Act 2000. In certain circumstances, these obligations may require us to make a report to the relevant authorities and may prevent us from telling you that we have done so or from explaining why we are unable to continue acting. Where an obligation of that kind arises, it may override our duty of confidentiality to you. Communications that attract legal professional privilege are protected, subject to the recognised exceptions, including where advice is sought for the purpose of committing a criminal offence or furthering a fraud.

4.5 Information Provided to Government Authorities

We are under a professional duty not to mislead, or attempt to mislead, the Home Office, any court or tribunal, or any other person, whether by our own acts or by allowing an assertion to stand that we know to be untrue.

This means that:

1. we will not submit information or documents that we know or believe to be false, incomplete in a material respect, or misleading;
2. if we discover that something already submitted was inaccurate, we may be obliged to correct it, and we will discuss the position with you before doing so wherever possible;
3. if you instruct us to proceed on a basis that would breach this duty, we will decline, and we may have to stop acting for you; and
4. this duty applies even where complying with it is contrary to your immediate interests, and it takes precedence over your instructions.

Submitting false or misleading information to the Home Office can carry serious consequences for you, including refusal, a finding of deception, a re-entry ban, revocation of a sponsor licence, and criminal liability. We would rather address a difficult fact openly than have it discovered later.

4.6 Information You Upload About Other People

Where you upload or enter personal data relating to another person, including your employees, workers, or their family members, you represent and warrant that:

1. you have a lawful basis under the UK GDPR for providing that data to us;
2. you have given those individuals the information required by the UK GDPR about the processing, including that their data will be processed by us; and
3. you will respond promptly and cooperatively to any request we pass on from an individual seeking to exercise their data protection rights.

Where you use the Platform Services to record and manage your own compliance obligations, you are the controller of the personal data you enter, and we process it in accordance with our Privacy Policy and any data processing terms that apply between us. Nothing in the Services relieves you of your own obligations as a controller.

4.7 Consequences of Breach

If you provide information that is untrue, inaccurate, incomplete, or misleading, or if you otherwise breach this section 4, we may suspend or terminate your access to the Platform Services and refuse further use of them.

Where we are acting for you on a matter under an Engagement Letter, our ability to stop acting is governed by our professional obligations as well as by these Legal Terms. We will cease to act only where we have good reason to do so, and we will give you reasonable notice and confirm the position in writing, explaining what remains outstanding on the matter so far as we are permitted to do so. Circumstances in which we may have good reason to stop acting include your giving us instructions we cannot properly follow, a breakdown in trust and confidence, a conflict of interest arising, non-payment of our fees, or our being unable to complete required checks. Terminating your access to the Platform Services does not, by itself, end our engagement on a live matter, and ending our engagement on a matter does not, by itself, terminate your access to the Platform Services.

5. User registration

5.1 Registration

You may be required to register for an account to use the Services. You agree to provide accurate registration information and to keep it up to date. You may not register on behalf of another person without their authority, and you may not create an account using a false identity.

5.2 Keeping Your Account Secure

Your account may give access to confidential and sensitive information, including immigration documents and personal data relating to you or to other people. Protecting your login credentials is therefore important.

You agree that:

1. you will keep your password confidential and will not disclose it to anyone;
2. you will not share your account with another person, and you will not permit anyone else to log in using your credentials;
3. you will enable and maintain any multi-factor authentication we make available or require;
4. you will use a password that is unique to the Services and not reused from another site; and
5. you are responsible for all activity carried out through your account.

You must notify us immediately at legal@i-migrator.com if you become aware of, or suspect, any unauthorised access to or use of your account, any loss or theft of your credentials, or any other event that may have compromised the security of information held in your account. Prompt notification allows us to act quickly, and both of us may have legal obligations that depend on it, including obligations to notify the Information Commissioner's Office or affected individuals within statutory time limits.

We may suspend access to an account where we reasonably believe its security has been compromised, or where suspension is necessary to protect confidential information. Where we do so, we will tell you as soon as we reasonably can and work with you to restore access safely.

5.3 Organisation Accounts and Additional Users

Where an account is held by an organisation, the organisation is responsible for the acts and omissions of every user it authorises, and for ensuring that each user complies with these Legal Terms.

Where the Services allow an organisation to create accounts for additional users, the organisation is responsible for:

1. deciding who is given access and what level of access each user has;
2. ensuring that each user's access is appropriate to their role, and that access to personal data relating to workers is limited to those who need it;
3. removing access promptly when a user leaves the organisation or changes role; and
4. maintaining an accurate record of who holds administrator rights.

We will act on instructions given by a person who appears to hold administrator rights on an organisation's account, and we are entitled to assume that person is authorised, unless you have told us otherwise. It is your responsibility to keep administrator details current.

Where we are acting for an organisation on a legal matter, we may make matter correspondence available to users of that organisation's account. If you wish to restrict which users can see a particular matter, you must tell us, and we will do so where the platform allows.

5.4 Secure Communication

Where we hold confidential information for you, we prefer to exchange it through the platform rather than by ordinary email. Email is not a secure medium and can be intercepted, misdirected, or altered.

If you ask us to send confidential information or documents to you by unencrypted email, or to an email address you have nominated, we will do so on the basis that you accept the risk involved. We are not responsible for loss arising from the interception or misdirection of email sent at your request, provided we have sent it as instructed.

We will never ask you to send us a password, and we will never ask you to change bank details for a payment by email. If you receive a message appearing to come from us asking you to do either, treat it as fraudulent and contact us using the details on our website before responding. Where you propose to pay us, please verify our bank details by telephone using a number you have independently confirmed.

5.5 Usernames

We may remove, reclaim, or require you to change a username where it is inappropriate, obscene, impersonates another person or organisation, infringes a third party's rights, or is otherwise objectionable. We will act reasonably in doing so and will tell you why.

6. Fees and Payment

6.1 Platform Fees

Fees for the Platform Services are as set out on our pricing page or in your subscription order at the time you subscribe. All fees are in pounds sterling and are exclusive of VAT unless stated otherwise. VAT will be added at the applicable rate where it is chargeable.

We accept payment by credit and debit card, including Visa and Mastercard, and by bank transfer. Card payments are processed by our payment providers, and your use of their services is subject to their own terms. You agree to provide current, complete, and accurate payment and account information.

Subscription fees are payable in advance for each billing period and, unless stated otherwise, renew automatically until cancelled. You may cancel a subscription in accordance with your contrac. We will give you at least 30 days' written notice before any change to subscription fees takes effect, and you may cancel before the change takes effect if you do not wish to accept it.

We may correct genuine errors in advertised prices. Where an error is material and we have already accepted your payment, we will contact you and give you the choice of proceeding at the corrected price or receiving a full refund. We will not require you to pay a corrected price you have not agreed to.

6.2 Fees for Legal Services

Fees for Legal Services are set out in the Engagement Letter for the relevant matter. We will not begin chargeable work on a matter until we have agreed the basis of our charges with you in writing.

Before you instruct us, and in the Engagement Letter, we will give you the best information we can about the likely overall cost of the matter. This will include:

1. whether we are charging a fixed fee, an hourly rate, or another basis, and, where hourly rates apply, the rate for each person likely to work on the matter and how time is recorded;
2. a costs estimate for the matter, or a range where a single figure is not realistic, together with the assumptions it is based on;
3. whether VAT is payable and at what rate;
4. any Disbursements we expect to incur, and any Government Fees you will need to pay directly; and
5. the key stages of the matter and the likely timescales.

Where a costs estimate is given, it is an estimate and not a cap, unless we have expressly agreed a cap or a fixed fee. If it becomes apparent that the matter will cost materially more than estimated, we will tell you as soon as we can, explain why, and give you a revised estimate before incurring the additional cost, so that you can decide how to proceed.

Information about our charges for the immigration services we provide to individuals and small businesses is published on our website in accordance with the SRA Transparency Rules.

6.3 Government Fees and Disbursements

Government Fees are separate from our charges and are paid by you, or by the applicant, directly to the relevant authority as described in section 2.7. Government Fees are set by the Home Office and other authorities and can change without notice. Where a fee changes after we have given you an estimate, the amount payable is the amount in force at the date of the application, not the amount we quoted.

Where we incur a Disbursement on your behalf, we will tell you in advance wherever possible, and we may ask you to put us in funds before we incur it. We are not obliged to incur a Disbursement on your behalf out of our own money.

6.4 Billing and Payment of Our Charges

We will send you a bill at the intervals set out in the Engagement Letter, which may be on completion of the matter, at agreed stages, or monthly for ongoing work. Each bill will show what the charge relates to.

Our bills are payable within 14 days of the date of the bill unless the Engagement Letter says otherwise. We may ask you for payment on account before or during a matter, and we may decline to continue work while a payment on account or a bill remains outstanding, having first given you notice and a reasonable opportunity to pay.

Where a bill remains unpaid after its due date, we may charge interest on the outstanding amount at [4]% per year above the Bank of England base rate from time to time, accruing daily from the due date until payment. Where you are a business, we may alternatively claim interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

Where our fees are being paid by a third party, such as an employer paying for a worker's application, you remain responsible for payment of our bill unless we have agreed otherwise in writing with that third party.

6.5 No Fee Contingent on Outcome

Our charges are for the work we do. They are not contingent on the outcome of any application, and they remain payable whether or not an application succeeds. We do not guarantee the outcome of any application or the timescale in which a decision will be made, and no statement by us about likely prospects is a guarantee.

6.6 Your Right to Cancel

Where you are a consumer and you enter into a contract with us online, by telephone, or otherwise at a distance, you have a legal right to cancel that contract within 14 days of entering into it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You do not need to give a reason.

To cancel, tell us in writing at legal@i-migrator.com before the 14 days expire. It is enough to make clear that you wish to cancel.

If you want us to begin work before the 14-day period ends, you must expressly ask us to do so. Where you do:

1. if you then cancel within the 14 days, you must pay for the work we have already done, calculated in proportion to the whole of the service; and
2. if we have fully performed the service within the 14 days at your request, you lose the right to cancel, and the full fee is payable.

Immigration matters are often urgent, and asking us to start immediately is frequently sensible. We will make sure you understand the effect on your cancellation rights before we begin. Nothing in this section 6.6 affects your right to end an engagement at any time, or any other right you have in law.

6.7 If You Are Unhappy with a Bill

If you have a question or concern about a bill, please raise it with us first. We would rather resolve it directly and quickly.

You also have the following rights:

1. you may complain about our charges through our complaints procedure available on request, and, if we do not resolve the matter to your satisfaction and you are eligible, you may refer the complaint to the Legal Ombudsman;
2. you may be entitled to apply to the court for an assessment of our bill under sections 70 to 72 of the Solicitors Act 1974, which is subject to strict time limits; and
3. the Legal Ombudsman may not consider a complaint about a bill where you have applied to the court for an assessment of that bill.

Time limits apply to both routes, so if you are unhappy with a bill, please raise it promptly. Nothing in this section prevents us from taking steps to recover an unpaid bill.

6.8 Refunds

Platform Services fees already paid for a current billing period are not normally refundable where you cancel part-way through that period, and your access will continue until the end of the period. This does not affect your rights where we are in breach of contract, where you cancel under section 6.6, or any other right you have in law as a consumer.

7. Prohibited activities

7.1 Permitted Use

You may use the Services only for the purposes for which we make them available, as described in section 2 and in any subscription order between us.

Our sponsor licence compliance and HR management tools are intended for business use, and you may use them in the ordinary course of your own business, including managing your sponsor licence duties, your workers' records, and your immigration applications. What you may not do is resell, rebrand, or make the Services available to third parties as a service of your own, or use them to operate a competing product, except under a written agreement with us.

7.2 Restrictions on Content and Data

You agree not to:

• systematically retrieve Content from the Services in order to create or compile a collection, compilation, database, or directory, whether directly or indirectly, without our written permission;
• use any automated system, including any spider, robot, scraper, crawler, or offline reader, to access the Services, other than standard search engine or browser use and any application programming interface or integration we have expressly authorised;
• use the Services, or Content obtained from them, to build, train, benchmark, or evaluate any artificial intelligence model or competing product;
• remove or obscure any copyright, trademark, or other proprietary notice from any Content;
• copy, adapt, translate, or create derivative works from the software comprising the Services; or
• decipher, decompile, disassemble, or reverse engineer any part of that software, except to the extent applicable law permits you to do so and we have not made the necessary information available on request.

Nothing in this section 7.2 prevents you from exporting, downloading, or retaining your own data and your own records held in the Services, including records you are required to keep under the sponsor guidance or other legislation, or from exercising your rights under the UK GDPR.

7.3 Security and Integrity

You agree not to:

• circumvent, disable, or interfere with any security feature of the Services, or attempt to bypass any measure designed to restrict access;
• attempt to access any account, data, or part of the Services that you are not authorised to access, including data relating to another client or another organisation;
• probe, scan, or test the vulnerability of the Services or any connected network, except under a written testing agreement with us;
• upload or transmit, or attempt to upload or transmit, any virus, Trojan horse, worm, or other malicious code;
• upload or transmit any material that operates as a passive or active information collection or transmission mechanism, including tracking pixels, web beacons, or similar devices;
• interfere with, disrupt, or place an undue burden on the Services or any connected network or infrastructure; or
• impersonate another person, or use another person's account or username.

If you discover a security vulnerability in the Services, please report it to us at legal@i-migrator.com rather than exploiting it or disclosing it publicly. We will not pursue action against anyone who reports a vulnerability to us in good faith, does not access or exfiltrate data beyond what is necessary to demonstrate it, and gives us a reasonable opportunity to fix it before disclosure.

7.4 Prohibited Use in Relation to Immigration Matters

Given the nature of our work, the following restrictions are particularly important. You agree not to use the Services:

• to prepare, submit, or facilitate the submission of any information or document to the Home Office, UK Visas and Immigration, or any other authority that you know or suspect to be false, forged, altered, or materially incomplete or misleading;
• to create or maintain a record that misrepresents a worker's role, duties, hours, salary, place of work, or immigration status, or that is intended to give the appearance of compliance with sponsor duties where the underlying position is otherwise;
• to support or conceal a sham employment arrangement, a sham relationship, or any arrangement whose purpose is to obtain an immigration advantage to which the person is not entitled;
• to facilitate illegal working, labour exploitation, forced labour, human trafficking, or modern slavery, or to conceal any of those things;
• to charge a worker a fee or cost that a sponsor is prohibited from passing on to them, or to disguise the recovery of such a cost;
• to trade, sell, or improperly transfer Certificates of Sponsorship or sponsorship allocations, or to obtain sponsorship for a role that does not genuinely exist; or
• in connection with any conduct that would constitute an offence under the Immigration Act 1971, the Immigration and Asylum Act 1999, the Immigration, Asylum and Nationality Act 2006, the Modern Slavery Act 2015, the Fraud Act 2006, or the Proceeds of Crime Act 2002.

You also agree not to use the Services to provide immigration advice or immigration services to any other person unless you are lawfully entitled to do so. Providing immigration advice or services in the United Kingdom without authorisation is a criminal offence under section 91 of the Immigration and Asylum Act 1999. Our authorisation does not extend to you, and access to the Services confers no authorisation on you.

7.5 Our Regulated Status

You agree not to state or imply that you are regulated by the Solicitors Regulation Authority, that you are authorised to provide immigration advice, or that advice you give has been given or approved by us, unless that is accurate and we have agreed to it in writing.

You may state that you use our platform. You may not use our name, our SRA number, or our Marks in a way that suggests we are responsible for advice you give to a third party, or that a third party is our client when they are not.

7.6 Conduct Towards Our People and Other Users

You agree not to:

• harass, intimidate, threaten, or abuse our employees, consultants, or anyone else engaged in providing the Services;
• use information obtained from the Services to harass, abuse, or harm another person;
• deceive or mislead us or any other user, in particular in any attempt to obtain account credentials or another person's personal data;
• make improper use of our support channels, or submit reports of abuse or misconduct that you know to be false;
• use the Services to send unsolicited marketing, to collect usernames or email addresses for that purpose, or to create accounts by automated means or under false pretences;
• use the Services to advertise or offer goods and services to other users;
• sell, assign, or transfer your account or profile; or
• use the Services in a way that breaches any applicable law or regulation.

Robust disagreement, criticism, and complaints are not harassment. This section is directed at abusive conduct towards individuals, not at the substance of anything you have to say to us.

7.7 Your Right to Complain and to Speak Freely

Nothing in these Legal Terms restricts, or is intended to restrict, your ability to:

• complain to us about our services or our charges;
• report a concern about us to the Solicitors Regulation Authority, the Legal Ombudsman, the Information Commissioner's Office, or any other regulator or law enforcement body;
• make a protected disclosure, or report suspected criminal conduct or a breach of the law;
• give evidence in, or cooperate with, any investigation or legal proceedings; or
• express your honest opinion about our services, including publicly.

We will not treat you doing any of these things as a breach of these Legal Terms.

7.8 Consequences

Where we reasonably believe you have breached this section 7, we may restrict, suspend, or terminate your access to the Platform Services. We will tell you what we believe has happened and give you an opportunity to respond, unless doing so would be unlawful, would prejudice an investigation, or would risk harm to another person or to the integrity of the Services.

Where we are acting for you on a matter, our ability to stop acting is governed by section 4.7 and by our professional obligations. Some conduct within section 7.4 may also give rise to obligations on us that we cannot disclose to you, as described in section 4.4.

8. User generated contributions

8.1 Two Different Kinds of Material

These Legal Terms distinguish between two kinds of material you may provide, because they are treated very differently:

• 'Client Materials' means information, documents, and data you provide to us in the course of using the Platform Services or instructing us on a matter, including immigration documents, personal data relating to you or to your workers, right-to-work evidence, contracts, payslips, correspondence, and anything you upload to your account or send to us in connection with a matter.
• 'Contributions' means material you choose to post or make available in any part of the Services that is visible to other users or to the public, such as a community forum, message board, comment thread, review, or shared workspace visible outside your own organisation.

If you are unsure which category something falls into, treat it as Client Materials and ask us before posting it anywhere visible to others.

8.2 Client Materials Are Confidential

Client Materials are confidential. We do not treat them as non-confidential or non-proprietary, and we do not acquire ownership of them.

Client Materials are held subject to our professional duty of confidentiality and, where they relate to a matter on which we are instructed, may attract legal professional privilege. We use them only to provide the Services to you, to advise you on a matter, and to meet our legal and regulatory obligations, as described in sections 3.4, 3.5, and 3.6 and in our Privacy Policy.

We do not publish Client Materials, make them visible to other users, or make them available to third parties, except:

1. to users within your own organisation who have been given access to your account, as described in section 5.3;
2. to the Home Office, a court or tribunal, or another authority, where you have instructed us to submit them or where we are required to do so;
3. to third parties who help us provide the Services, on confidential terms, as described in section 3.5 and our Privacy Policy; or
4. where disclosure is required or permitted by law, including as described in section 4.4.

You retain all intellectual property rights in Client Materials. You grant us only the licence described in section 3.4, which is limited to what we need in order to provide the Services and act for you.

8.3 Contributions

Where the Services allow you to post Contributions, please bear in mind that they may be visible to other users, and in some cases to the public and to search engines. Do not include confidential information, personal data relating to a worker or applicant, case details, or anything drawn from Client Materials in a Contribution.

When you make a Contribution, you represent and warrant that:

• you own it, or you hold the rights, licences, consents, and permissions necessary to post it and to grant us the licence in section 8.4;
• it does not infringe the intellectual property rights, confidentiality, privacy, or other rights of any third party;
• where it identifies or depicts an identifiable individual, you have that individual's permission to include them;
• it does not contain personal data relating to another person that you are not entitled to publish, and in particular does not contain a worker's or applicant's immigration details, case facts, or documents;
• it is not false, inaccurate, or misleading;
• it is not unsolicited advertising, promotional material, spam, a chain letter, a pyramid scheme, or any other form of solicitation;
• it is not defamatory, obscene, or unlawfully harassing, and does not threaten, incite violence against, or abuse any person;
• it does not harass, intimidate, or abuse another person, and does not attack a person on the basis of a protected characteristic under the Equality Act 2010, including race, nationality, national origin, ethnic origin, religion or belief, sex, sexual orientation, gender reassignment, disability, age, pregnancy or maternity, or marital or civil partnership status;
• it does not consist of or link to indecent images of children or any other material that is unlawful, and does not otherwise put a child at risk; and
• it does not breach any applicable law or regulation, or any other provision of these Legal Terms.

This section is not a restriction on what you may say about us. Honest criticism, complaints, and negative reviews are permitted, and section 7.7 applies.

8.4 Licence for Contributions

You retain ownership of your Contributions. By posting one, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, and distribute it for the purpose of operating and promoting the Services, and to allow other users to view it in the ordinary use of the Services. This licence lasts for as long as the Contribution remains on the Services and for a reasonable period afterwards to allow for backups and archives. To the extent permitted by law, you waive any moral rights in your Contributions in connection with that use.

Where you ask us to remove a Contribution, we will do so within a reasonable time, save where we are required to retain it.

8.5 Feedback and Suggestions

If you give us feedback, suggestions, or ideas about the Services, we may use them without restriction and without any obligation to you, including to develop and improve the Services. This applies to feedback about the product itself, and not to Client Materials or to information about a matter, which remain subject to section 8.2.

Where feedback would necessarily disclose confidential information about a client or a matter, please describe the issue in general terms rather than by reference to the underlying facts.

8.6 Removal and Monitoring

We are not obliged to monitor Contributions, but we may do so. Where we reasonably believe a Contribution breaches section 8.3, we may remove or restrict access to it, and we will tell you and give you an opportunity to respond, unless doing so would be unlawful, would prejudice an investigation, or would risk harm to another person.

Where a Contribution contains confidential information, personal data, or case details that should not have been published, we may remove it immediately without prior notice in order to limit the harm, and we will tell you promptly afterwards.

If you believe a Contribution on the Services infringes your rights, discloses your personal data, or is otherwise unlawful, please contact us at legal@i-migrator.com with enough detail to identify the material and the nature of your concern. We will review it and respond.

9. Contribution licence

9.1 Licence for Contributions

You retain ownership of your Contributions and of any intellectual property rights in them. We do not claim ownership of them.

By posting a Contribution, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, cache, back up, reproduce, adapt for formatting purposes, translate, display, and distribute it, for the purposes of:

1. operating, maintaining, and improving the Services;
2. making the Contribution available to other users in the ordinary use of the Services; and
3. promoting the Services, but only in the ways described in this section 9.1.

You represent and warrant that you have the right to grant this licence.

We may sublicense these rights only to our hosting, content delivery, security, and other technology providers, to the extent needed to deliver the Services, and on terms consistent with this section. We will not sell, resell, or license your Contributions to a third party for that party's own purposes.

This licence lasts for as long as the Contribution remains on the Services, and for a reasonable period afterwards to allow for backups and archives, or for longer where we are required by law or by our regulator to retain a record. Where you remove a Contribution, or ask us to remove it, the licence ends accordingly. Where we have already used a Contribution in promotional material published before removal, we are not required to recall material already distributed, but we will not make new use of it.

To the extent permitted by law, you waive any moral rights you have in your Contributions in connection with the uses permitted by this section. Nothing in this waiver entitles us to attribute to you a statement you did not make, or to present an edited Contribution as though it were your unaltered words.

9.2 Your Name, Logo, and Likeness

We will not use your name, your organisation's name, your logo, your trademarks, or your image or voice in advertising, case studies, or marketing material without your separate written consent. Consent given for one campaign or item is not consent for any other, and you may withdraw it at any time for future use.

This does not prevent us from displaying your name or username alongside a Contribution you have chosen to post publicly, where that is how the relevant feature works.

9.3 Responsibility for Contributions

You are responsible for your own Contributions. We do not adopt or endorse them, and they do not represent our views. Where a Contribution causes loss to a third party, that is a matter between you and them.

Nothing in this section 9.3 affects any right you have against us, and nothing in these Legal Terms prevents you from bringing a claim, making a complaint, or reporting a concern to a regulator. Section 7.7 applies.

9.4 Editing, Re-categorising, and Removal

We may:

1. move or re-categorise a Contribution to a more appropriate part of the Services;
2. correct formatting, or redact material that must be removed, such as personal data, confidential information, or case details that should not have been published; and
3. remove or restrict access to a Contribution that we reasonably believe breaches section 8.3 or applicable law.

We will not edit the substance of what you have said and leave it attributed to you as though unaltered. Where redaction changes the sense of a Contribution, we will either mark the redaction or remove the Contribution and tell you why.

Except where immediate removal is necessary to prevent harm, to protect confidential information, or to comply with a legal obligation, we will tell you when we remove or restrict a Contribution and give you an opportunity to respond. We are not obliged to monitor Contributions.

9.5 Reviews and Feedback About Our Services

Where the Services allow you to leave a review or rating of us, we will not edit the substance of your review, suppress it because it is unfavourable, or offer any incentive in exchange for a positive review. We may remove a review that is unlawful, that discloses confidential information or another person's personal data, or that does not relate to a genuine use of our services.

Where we publish reviews or testimonials, we will present them fairly and will not present a selected sample in a way that gives a misleading impression of our services.

10. Social media

10.1 Where You May Find Us

We maintain a presence on social media and professional networking platforms, and we publish articles, updates, and commentary on immigration law and sponsor compliance. Those platforms are operated by third parties, not by us, and your use of them is governed by their own terms and privacy policies.

10.2 Social Media Content Is Not Advice

Content we publish on social media is general information about the law as we understand it at the date of publication. It is not advice on your circumstances, and it does not take account of your facts. The law, the Immigration Rules, and the sponsor guidance change frequently, and we do not update or withdraw past posts as they age. You should not act, or refrain from acting, on the basis of a social media post without obtaining advice.

Following, connecting with, commenting on, or messaging us on any platform does not make you our client, and section 2.5 applies.

10.3 Do Not Send Us Confidential Information Through Social Media

Please do not send us case details, documents, personal data, or confidential information through a social media platform, whether by public comment or private message.

Messages sent to us through these platforms:

1. are held on infrastructure we do not control, and we cannot guarantee their security or confidentiality;
2. are not monitored continuously, and may not be seen promptly or at all; and
3. do not form part of a matter file, and should not be relied on to give us instructions, meet a deadline, or tell us something urgent.

If your matter is time-sensitive, contact us at legal@i-migrator.com or through your account. We will not give advice on an individual's circumstances through social media, and where a message raises something we ought to look at properly, we will ask you to contact us through a formal route.

Where you post information about your own circumstances publicly, that information is public. We cannot make it confidential after the fact, and doing so may prejudice your position.

10.4 Comments on Our Pages

Where a platform allows comments on our content, we may remove or hide a comment that discloses confidential information or a third party's personal data, is unlawful or defamatory, is abusive, or is spam or promotional material. We may also remove a comment describing an individual's immigration circumstances in order to protect that person's privacy, whether or not they posted it themselves.

We do not remove comments merely because they are critical of us. Section 7.7 applies, and you remain free to complain to us or to report a concern to our regulator.

Comments posted by others are theirs, not ours. We do not endorse them, and sharing, reposting, or engaging with third-party content does not mean we agree with it or vouch for its accuracy.

10.5 Platform Data

Social media platforms collect data about their users, including analytics about who views and engages with our content. We do not control that collection. Where we receive aggregated audience statistics from a platform, we use them only to understand how our content performs. Our Privacy Policy explains how we handle personal data we obtain through these channels.

11. Third-party websites and content

11.1 Links to Other Websites

The Services may contain links to websites operated by other people ('Third-Party Websites'), and may display or make available articles, images, text, graphics, video, data, applications, software, and other material belonging to or originating from third parties ('Third-Party Content').

We do not control Third-Party Websites, and we do not check them for accuracy, currency, or completeness. Including a link does not mean we endorse the site, its operator, or anything on it. When you follow a link away from the Services, these Legal Terms stop applying and the other site's terms and privacy policy apply instead. We suggest you read them, particularly where you are asked to provide personal data or documents.

11.2 Third-Party Content

Where we display Third-Party Content within the Services, we do so for convenience and general information. We do not adopt it as our own, and it is not advice from us on your circumstances.

Where we have selected and presented Third-Party Content as part of a service you are paying for, we remain responsible for the reasonable care we owe you in selecting and presenting it. Nothing in this section 11 reduces our responsibility for our own Services or for advice we give you.

11.3 Government and Official Sources

We link to material published by the Home Office, UK Visas and Immigration, GOV.UK, legislation.gov.uk, and other official sources. That material is published by those bodies and may be amended or withdrawn by them at any time.

The Immigration Rules, sponsor guidance, caseworker guidance, fee tables, and salary thresholds change frequently, sometimes at short notice and sometimes with immediate effect. A link, quotation, or summary reflects the position at the time it was prepared and may not reflect the position when you read it. Where a point matters to a decision you are making, check the current published version, or ask us.

11.4 Where We Refer You to Another Provider

A referral is different from a link. Where we introduce or recommend a third party to you, such as a lawyer or adviser in another jurisdiction, counsel, a translation or document service, an accountant, or a technology provider, the following applies.

1. We will tell you if we have any financial or other interest in making the introduction, including any fee, commission, or other benefit we receive or expect to receive, and any common ownership or other connection between us and that provider.
2. You are under no obligation to use anyone we suggest, and declining will not affect the service we give you or the terms on which we act.
3. Unless we have expressly agreed in writing to be responsible for the third party's work, or we have instructed them as our agent as described in section 2.8, your contract is with that provider directly, on their terms, and we are not responsible for their advice, their conduct, their charges, or their regulatory status.
4. We will not share your information with a third party in order to make an introduction without your consent.

Where a third party refers you to us, we will tell you about any arrangement between us and that party that you ought to know about, including any payment made in either direction, so that you can judge whether it affects the advice you receive from us. Our duty is to you, and a referral arrangement does not change the advice we give.

11.5 Purchases from Third Parties

Where you buy goods or services from a Third-Party Website, that purchase is between you and that seller. Your rights in relation to it, including any right to a refund, are against them and are governed by their terms and by the law that applies to that contract. We are not a party to it.

11.6 Limits of This Section

This section 11 limits our responsibility for material and services provided by other people. It does not limit our responsibility for:

1. the Services we provide to you;
2. advice we give you under an Engagement Letter, including advice that draws on third-party material;
3. the work of anyone we instruct as our agent, where we have agreed to remain responsible to you; or
4. anything that cannot lawfully be excluded, including liability for death or personal injury caused by negligence and liability for fraud.

Nothing in this section requires you to hold us harmless, to indemnify us, or to give up any right or remedy you have against us. Section 7.7 applies, and your rights as a consumer under the Consumer Rights Act 2015 are unaffected.

12. Services management

12.1 What We May Do

We may, but are not obliged to:

1. monitor use of the Services for breaches of these Legal Terms, for security threats, and for compliance with our legal and regulatory obligations;
2. investigate a suspected breach, and take proportionate steps in response, including restricting, suspending, or terminating access under section 7.8;
3. refuse, restrict access to, or remove a Contribution, in accordance with section 9.4;
4. impose reasonable limits on storage, file sizes, processing, or request volumes where necessary to protect the performance, security, or availability of the Services for all users; and
5. otherwise manage the Services in a way designed to protect the security of the information we hold and to keep the Services working properly for everyone.

We will act reasonably and proportionately in exercising these rights, and we will not use them to avoid an obligation we owe you.

12.2 How We Monitor

Monitoring for the purposes described in section 12.1 is directed at security, system integrity, and misuse. It is not a review of the substance of your matter or your documents, and it is carried out consistently with our duty of confidentiality.

Access by our staff to Client Materials is limited to those who need it in order to provide the Services or act on a matter, and is logged. Where automated systems flag activity for review, a person decides what, if anything, happens next. Our Privacy Policy explains what we log and for how long.

12.3 Storage and Usage Limits

Where your use materially exceeds the limits of your subscription, or places an undue burden on the Services, we will contact you and discuss it before taking action, and we will give you a reasonable opportunity to reduce your usage or move to a plan that fits. We will not delete your files or content without notice on the ground that they are large.

Where immediate action is necessary to protect the security or availability of the Services, we may act first and tell you promptly afterwards, explaining what we did and why.

12.4 Reporting to Authorities

Where we are required by law to report something, we will comply with that obligation. Sections 4.4 and 4.5 explain the circumstances in which obligations of that kind may arise, and the constraints on what we are able to tell you about them.

Outside those obligations, we will not volunteer information about you, your matter, or your use of the Services to a law enforcement body, the Home Office, or any other authority, because we owe you a duty of confidentiality. Where we receive a request or a production order for information about you, we will consider whether it is valid, whether the material is privileged, and whether we are permitted to tell you about it, and we will tell you unless we are prohibited from doing so.

12.5 Protecting Our Own Position

Nothing in this section prevents us from taking steps to protect our rights and property, including recovering unpaid fees and taking action in respect of misuse of the Services. Where we do so, we will disclose only what is necessary for that purpose, and our duty of confidentiality otherwise continues, including after our engagement with you has ended.

13. Privacy Policy

13.1 Our Privacy Policy

We take the privacy and security of personal data seriously. Our Privacy Policy explains what personal data we collect, why we collect it, the lawful bases we rely on, who we share it with, how long we keep it, and the rights you have. It forms part of these Legal Terms, and you should read it alongside them.

Where there is any inconsistency between these Legal Terms and the Privacy Policy on a data protection matter, the Privacy Policy applies.

13.2 Confidentiality and Data Protection Are Different Things

Two separate protections apply to information you give us, and each stands on its own.

1. Data protection. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018, as described in our Privacy Policy.
2. Professional confidentiality and privilege. As an SRA-regulated firm, we owe you a professional duty of confidentiality, and communications in the course of a matter may attract legal professional privilege, as described in sections 2.5, 3.4, and 8.2.

Satisfying our data protection obligations does not release us from our duty of confidentiality, and nothing in our Privacy Policy permits us to use or disclose confidential client information in a way that duty would not allow.

13.3 Our Role in Relation to Your Data

Our role depends on what we are doing:

1. where we advise you on a matter, we are the controller of the personal data we process in doing so, because our professional obligations determine how we handle it;
2. where you use the Platform Services to record and manage your own compliance obligations, you are the controller of the personal data you enter about your workers and others, and we process it on your behalf, as described in section 4.6 and in any data processing terms between us; and
3. we are the controller of your account, billing, and usage data in all cases.

Where we act as your processor, the applicable data processing terms set out the required provisions under Article 28 of the UK GDPR, including our obligations on security, sub-processors, assistance with data subject rights, and deletion or return of data.

13.4 Where Your Data Is Held

The Services are hosted in the United Kingdom. Where we use service providers located elsewhere, or where a matter requires us to send information abroad, for example to a foreign lawyer instructed under section 2.8 or to an overseas authority in connection with an application, we will do so only where an appropriate safeguard under the UK GDPR applies, or where the transfer is necessary for the performance of the contract between us or for the establishment or defence of legal claims.

The countries where our providers are located, and the safeguards we rely on, are listed in our Privacy Policy. If you access the Services from outside the United Kingdom, your information will be handled in accordance with UK data protection law and our Privacy Policy. Local law in your own country may also give you rights, which are unaffected by these Legal Terms.

13.5 Your Rights

You have rights under the UK GDPR, including rights of access, rectification, erasure, restriction, portability, and objection. How to exercise them is set out in our Privacy Policy.

Some of these rights are qualified. In particular, we are required to retain client and matter records for defined periods under the SRA Standards and Regulations and other legislation, as described in section 3.6, and we may be unable to delete information we are obliged to keep. Where we cannot act on a request, we will tell you why.

Where we hold personal data about you as a processor on behalf of another organisation, for example your employer using the Platform Services, you should direct your request to that organisation. If you contact us instead, we will pass the request on and tell you we have done so.

13.6 Security Incidents

We maintain technical and organisational measures appropriate to the sensitivity of the information we hold. If a personal data breach occurs, we will comply with our obligations under the UK GDPR, including notifying the Information Commissioner's Office where required and notifying affected individuals where the breach is likely to result in a high risk to them. Where we act as your processor, we will notify you without undue delay so that you can meet your own obligations.

13.7 Complaints About How We Handle Your Data

If you have a concern about how we handle personal data, please raise it with us first at legal@i-migrator.com. You may also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, and you have the right to do so at any time without raising it with us first. Section 7.7 applies.

14. Copyright infringements

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a 'Notification').

A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.

15. Term and termination

These Legal Terms remain in effect while you use the Services. We reserve the right to deny access to the Services to any person for any reason, including breach of these Legal Terms or applicable law. We may terminate your account and delete your content at any time, without warning, in our sole discretion.

If we terminate your account, you are prohibited from registering a new account under your name or any other name. We reserve the right to take appropriate legal action, including pursuing civil, criminal, and injunctive redress.

16. Modifications and interruptions

14.1 Changes to the Services

We develop the Services continually, and we may change, add to, or remove features. Where a change is likely to have a material adverse effect on how you use the Services, we will give you reasonable notice before it takes effect, and at least 30 days' notice where the change materially reduces functionality you are paying for. If you do not wish to accept such a change, you may cancel your subscription before it takes effect and we will refund any fees you have paid for the period after cancellation.

We may make changes without notice where they are needed urgently for security reasons, to fix a fault, or to comply with a legal or regulatory obligation. We will tell you as soon as we reasonably can afterwards.

Changes to fees are dealt with in section 6.1.

14.2 Keeping Rule-Based Content Current

Where the Services include content or functionality derived from the Immigration Rules, the sponsor guidance, or published fees and thresholds, we will take reasonable care to keep it current and to update it within a reasonable time of a change being published. We do not guarantee that every part of the Services reflects the latest published position at every moment, and section 11.3 applies.

Where we become aware that a change materially affects a compliance workflow, reminder, or calculation you rely on, we will take reasonable steps to bring it to your attention.

14.3 Availability

We aim to keep the Services available, but we cannot guarantee uninterrupted availability. Hardware and software faults, third-party outages, and events outside our control may cause interruptions, delays, or errors.

We will carry out planned maintenance outside normal United Kingdom business hours wherever practicable, and we will give you advance notice of planned maintenance likely to cause significant disruption. Emergency maintenance may be carried out at any time.

Where a subscription order or service level agreement between us specifies availability commitments, those apply in addition to this section.

14.4 Where an Interruption Affects a Deadline

Immigration matters frequently turn on dates, and an interruption to the Services does not extend a deadline set by the Home Office, a court, or a tribunal.

You should not rely solely on the Services, or on reminders generated by them, to meet a legal obligation or a deadline. Keeping your own records and diary of key dates remains your responsibility, as described in sections 2.3 and 11.4.

Where we are acting for you on a matter under an Engagement Letter, our responsibility for that matter is unaffected by an interruption to the platform. If the Services are unavailable and something on your matter is urgent, contact us at legal@i-migrator.com or by telephone.

14.5 If We Withdraw the Services

We may discontinue the Services, or any part of them. If we decide to do so, we will give you at least 90 days' written notice, unless a shorter period is unavoidable because of insolvency, a legal or regulatory requirement, or an event outside our control.

Before the Services are withdrawn, we will:

1. allow you a reasonable period to export your data in a usable format, including records you are required to retain under the sponsor guidance or other legislation;
2. refund fees you have paid for any period after the Services end; and
3. where we are acting for you on a live matter, continue to act, or make arrangements to protect your position and transfer your file, in accordance with our professional obligations.

Withdrawal of the Platform Services does not by itself end our engagement on a live matter, and section 4.7 applies.

14.6 Continuity of Our Practice

We are required by the SRA to have arrangements in place for the protection of client files and money in the event that our practice is interrupted or ceases. If that happens, we will tell affected clients how their matters and files will be dealt with, and the SRA will publish information about how to contact whoever holds the files.

14.7 Limits of This Section

This section explains when the Services may be changed or unavailable. It does not exclude or limit:

1. our responsibility for advice we give you under an Engagement Letter;
2. our professional obligations to you as an SRA-regulated firm;
3. your rights as a consumer under the Consumer Rights Act 2015, including the right to services carried out with reasonable care and skill; or
4. any liability that cannot lawfully be excluded.

17. Governing law

17.1 Governing Law

These Legal Terms, and any dispute or claim arising out of or in connection with them or their subject matter, including any non-contractual dispute or claim, are governed by and interpreted in accordance with the law of England and Wales.

Where we provide Legal Services to you, the law of England and Wales also governs our engagement, unless the Engagement Letter says otherwise. Our professional obligations are governed by the SRA Standards and Regulations regardless of where you are located or where our advice is received.

17.2 Jurisdiction

The courts of England and Wales have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Legal Terms.

17.3 If You Are a Consumer

If you are a consumer, this section does not deprive you of the protection given to you by provisions of the law of the country where you habitually reside that cannot be varied by agreement.

If you live in Scotland, you may bring proceedings in either the Scottish courts or the courts of England and Wales. If you live in Northern Ireland, you may bring proceedings in either the Northern Irish courts or the courts of England and Wales. In either case, we will bring proceedings against you only in the courts of the country where you live.

If you live outside the United Kingdom, you may be entitled to bring proceedings in the courts of the country where you live, and nothing in this section prevents you from doing so where the law of that country gives you that right.

17.4 Complaints Come First

Before bringing a claim, we would encourage you to use our complaints procedure available on request. If you are eligible, you may also refer a complaint to the Legal Ombudsman, and section 2.6 applies. Nothing in this section requires you to do either before exercising any legal right, and section 7.7 applies.

18. Dispute resolution

18.1 We Want to Hear If Something Has Gone Wrong

We aim to give you a good service. If you are unhappy with any aspect of our work, our service, or our charges, please tell us. Raising a concern will not affect how we handle your matter, and there is no charge for making a complaint.

18.2 How to Complain

In the first instance, please raise your concern with the person handling your matter. Many issues are resolved quickly this way.

If you would rather not do that, or if you are not satisfied with their response, please contact Dhruti Thakrar, who is responsible for handling complaints, at legal@i-migrator.com or by post to I-Migrator Limited, Aston House, Cornwall Avenue, London N3 1LF.

It helps if you tell us what has gone wrong, when it happened, and what you would like us to do to put it right. You may complain in writing or by telephone, and we can make adjustments if you need help making your complaint in a different way.

18.3 What Happens Next

We will:

1. acknowledge your complaint within five working days of receiving it, and confirm who is dealing with it;
2. investigate it, which will usually involve reviewing your file and speaking to the people involved;
3. contact you if we need more information, or if it would help to discuss the matter with you; and
4. give you our full written response, normally within eight weeks of receiving your complaint.

If we need longer than eight weeks, we will tell you why and give you a revised timescale. Our written response will explain our conclusions, our reasons, and what we propose to do, and it will tell you what to do if you remain unhappy.

18.4 The Legal Ombudsman

If we do not resolve your complaint to your satisfaction, or if eight weeks have passed since you first complained to us and we have not resolved it, you may be able to refer your complaint to the Legal Ombudsman.

Time limits apply. You must normally refer your complaint to the Legal Ombudsman:

1. within six months of receiving our final written response to your complaint; and
2. no later than one year from the date of the act or omission you are complaining about, or one year from the date you should reasonably have realised there was cause for complaint.

You can contact the Legal Ombudsman at:

• Website: www.legalombudsman.org.uk
• Telephone: 0300 555 0333
• Email: enquiries@legalombudsman.org.uk
• Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

The Legal Ombudsman scheme is open to individuals and to smaller businesses, charities, clubs, and trusts that meet its eligibility criteria. Not all clients are eligible, and the Legal Ombudsman can confirm whether you are. If you are not eligible, our complaints procedure remains available to you and you retain any rights you have to pursue a claim through the courts.

18.5 Complaints About a Bill

If your complaint concerns a bill, you may complain to us and, if you remain unhappy, to the Legal Ombudsman as described above. You may also be entitled to apply to the court for an assessment of the bill under sections 70 to 72 of the Solicitors Act 1974, which is subject to strict time limits of its own.

The Legal Ombudsman may not consider a complaint about a bill where you have applied to the court for an assessment of that bill. Section 6.7 applies.

18.6 Complaints About Our Conduct

The Legal Ombudsman deals with complaints about the service you have received. If your concern is about our professional conduct or behaviour, for example dishonesty, discrimination, or a breach of the SRA Principles, you can report it to the Solicitors Regulation Authority.

The SRA does not award compensation, and reporting a matter to the SRA is separate from making a service complaint. You can find information about how to report a solicitor or a firm at www.sra.org.uk/consumers/problems/report-solicitor.

18.7 Other Forms of Dispute Resolution

Alternative dispute resolution bodies exist that are able to deal with complaints about legal services where both parties agree to use them. We consider the Legal Ombudsman to be the appropriate route for complaints about our services, and we do not agree to use another alternative dispute resolution provider. This does not affect your right to complain to the Legal Ombudsman or to pursue a claim through the courts.

18.8 Complaints About Data Protection

If your concern relates to how we handle personal data, section 13.7 applies, and you may complain to the Information Commissioner's Office at any time.

18.9 Our Record

We keep a record of complaints and how they were resolved, and we review them to improve our service. Nothing in this section restricts your right to raise a concern with a regulator, and section 7.7 applies.

19. Corrections

19.1 Errors on the Services

Despite our efforts, information on the Services may contain typographical errors, inaccuracies, or omissions, including in descriptions, pricing, and availability. We may correct any such error and update the information at any time without prior notice.

Correcting a price does not entitle us to charge you a price you have not agreed to, and section 6.1 applies.

19.2 Errors in Legal Content

Where we become aware of a material error in content on the Services describing the Immigration Rules, the sponsor guidance, fees, thresholds, or any other legal requirement, we will correct it promptly.

Where we have reason to believe that clients or users have relied on an error to their detriment, we will take reasonable steps to bring the correction to their attention rather than simply amending the page.

19.3 Errors in Advice We Have Given You

This section concerns content published on the Services. It does not apply to advice we have given you under an Engagement Letter.

Where we become aware that advice we gave you was wrong, we will tell you, explain the position, and advise you on what can be done about it. Our professional obligations require this, and we will not rely on any provision of these Legal Terms to avoid it. If the error may give rise to a claim against us, we will tell you that too, recommend that you take independent advice, and notify our insurers. Nothing in this section 19 limits our responsibility for the advice we give.

20. Disclaimer

20.1 What This Section Does and Does Not Cover

This section concerns the Platform Services and the general information we publish. It does not apply to Legal Services provided under an Engagement Letter, and nothing in it excludes or limits our responsibility to exercise reasonable care and skill in the advice we give you. Our liability generally is dealt with in section [21].

20.2 Platform Services

We will provide the Platform Services with reasonable care and skill. We do not, however, warrant that:

1. the Services will be uninterrupted, timely, or free from errors or defects;
2. every part of the Services will always reflect the latest published position on the Immigration Rules, sponsor guidance, fees, or thresholds, as described in sections 11.3 and 14.2; or
3. the Services will meet requirements particular to you that you have not told us about.

Platform outputs reflect the information you enter and the general rules configured in the system. They are not an assessment of your circumstances, and section 2.3 applies.

20.3 General Information

General information published on our website, platform, or social media describes the law as we understand it at the date of publication. It is not advice on your circumstances, it may not be current, and you should not act on it without obtaining advice. Sections 2.3 and 10.2 apply.

20.4 Immigration Outcomes

Decisions on immigration applications are made by the Home Office and other authorities, not by us. We do not guarantee any outcome, any processing time, or any decision, and no view we express about prospects is a guarantee. Section 6.5 applies.

20.5 Third Parties

We do not endorse or accept responsibility for Third-Party Websites, Third-Party Content, or products and services offered by others, and section 11 applies. We are not a party to any transaction between you and a third party.

20.6 Security

We take our obligations to keep your information secure seriously, and we do not disclaim responsibility for them. We maintain technical and organisational measures appropriate to the sensitivity of the information we hold, as described in section 13.6.

No system can be guaranteed impenetrable, and we do not warrant that the Services will be free from unauthorised access in all circumstances. We remain responsible for taking the measures we are required to take, and for the consequences of failing to do so.

We are not responsible for a compromise caused by your own systems, devices, or credentials, or by your failure to comply with section 5.2, except to the extent we contributed to it.

20.7 What We Do Not Exclude

Nothing in this section 20 excludes or limits:

1. our duty to exercise reasonable care and skill in providing Legal Services;
2. our professional obligations as a firm authorised and regulated by the Solicitors Regulation Authority;
3. your rights as a consumer under the Consumer Rights Act 2015, including the right to have services performed with reasonable care and skill, which cannot be excluded;
4. your rights under the UK GDPR and the Data Protection Act 2018;
5. liability for death or personal injury caused by negligence;
6. liability for fraud or fraudulent misrepresentation; or
7. any other liability that cannot lawfully be excluded or limited.

21. Limitations of liability

21.1 What We Do Not Limit

Nothing in these Legal Terms excludes or limits our liability for:

1. death or personal injury caused by our negligence;
2. fraud or fraudulent misrepresentation;
3. any liability that cannot lawfully be excluded or limited, including under the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977;
4. any liability that we are prohibited from excluding or limiting by the SRA Standards and Regulations; or
5. any breach of the terms implied by section 49 of the Consumer Rights Act 2015, where you are a consumer.

We do not seek to limit our liability below the minimum level of professional indemnity cover we are required to maintain, and any provision of these Legal Terms that purported to do so would not apply.

21.2 Our Professional Indemnity Insurance

We maintain professional indemnity insurance complying with the SRA's minimum terms and conditions, currently providing cover of not less than £[3] million for each claim. Details of our insurer, and the territorial coverage of the policy, are available on request from legal@i-migrator.com.

21.3 Liability for Legal Services

Where we provide Legal Services to you under an Engagement Letter, our liability for that matter is limited to £[3] million, or such other amount as the Engagement Letter specifies. Any limit agreed in an Engagement Letter will not be less than the minimum level of professional indemnity cover we are required to maintain, and we will draw it to your attention before you instruct us.

This limit applies to our total liability in connection with the matter, whether in contract, tort (including negligence), breach of statutory duty, or otherwise.

21.4 Liability for the Platform Services

Where you are a business, our total liability in connection with the Platform Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited in aggregate to the greater of:

1. the total fees you have paid us for the Platform Services in the twelve months before the date the liability arose; and
2. £[10,000].

Where you are a consumer, this section 21.4 does not apply, and our liability to you is limited only as set out in sections 21.1, 21.5, and 21.6.

Where the same facts give rise to liability under both this section and section 21.3, section 21.3 applies and this section does not.

21.5 Types of Loss

Where you are a business, we are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill, or any indirect or consequential loss, in each case whether or not we were aware that such loss might occur.

Where you are a consumer, we are liable for loss you suffer that is a foreseeable result of our breach. Loss is foreseeable if it is obvious that it will happen, or if we both knew it might happen at the time we entered into the contract.

We are not liable in any case for Government Fees, the Immigration Skills Charge, or the Immigration Health Surcharge that are not refunded by the authority to which they were paid, except where the fee was wasted as a result of our breach of duty.

21.6 Matters Outside Our Responsibility

We are not liable for loss arising from:

1. information you gave us that was inaccurate, incomplete, or misleading, or from your failure to tell us something relevant, as described in section 4.2;
2. your failure to provide documents or instructions in time to meet a deadline;
3. a decision, delay, policy change, or error on the part of the Home Office or any other authority;
4. a change in the law, the Immigration Rules, or the sponsor guidance after we advised you, unless we agreed to advise you on an ongoing basis;
5. your own compliance failures as a sponsor or employer, except to the extent they result from our breach of duty; or
6. an event outside our reasonable control, as described in section [X].

Where loss is caused partly by our breach and partly by something in this list, our liability is reduced to the extent the loss is attributable to the other cause.

21.7 Claims Against Individuals

Your contract is with I-MIGRATOR LIMITED. You agree to bring any claim in connection with the Services or our advice against the company alone, and not against any individual director, member, employee, consultant, or agent personally. This does not affect the company's liability, and it does not apply to any claim in fraud or any liability that cannot lawfully be excluded.

21.8 Time Limits for Claims

Where you are a business, any claim against us must be brought within [three] years of the date on which you became aware, or ought reasonably to have become aware, of the matter giving rise to the claim, and in any event within [six] years of the act or omission complained of. Where you are a consumer, the statutory limitation periods apply and this section does not.

21.9 If You Are Unhappy

Nothing in this section prevents you from complaining to us, referring a complaint to the Legal Ombudsman, reporting a concern to the Solicitors Regulation Authority, or bringing a claim through the courts. Sections 7.7 and 18 apply.

22. Indemnification

22.1 When This Section Applies

This section applies only where you are a business. It does not apply to you if you are a consumer, and nothing in these Legal Terms requires a consumer to indemnify us.

22.2 Your Indemnity

Where you are a business, you agree to indemnify us against any loss, liability, cost, or expense, including reasonable legal fees, that we incur as a result of a claim brought against us by a third party arising out of:

1. information or documents you provided to us that were false, forged, altered, or materially misleading, where you knew or ought to have known that they were;
2. your use of the Services in breach of section 7.4;
3. personal data you provided to us in breach of section 4.6, including where you did not have a lawful basis for providing it;
4. your instructing us without the authority you warranted you had under section 4.3;
5. a Contribution you posted, in breach of section 8.3; or
6. your infringement of a third party's intellectual property rights.

22.3 Limits on the Indemnity

This indemnity does not apply to the extent that the claim arises from:

1. our own breach of duty, negligence, or breach of these Legal Terms;
2. advice we gave you, or a failure by us to advise you;
3. a defect or failure in the Services; or
4. anything we did or failed to do that we are responsible for under section 21.

Where a claim arises partly from something in section 22.2 and partly from something in this section 22.3, the indemnity applies only to the extent the loss is attributable to your conduct.

22.4 How a Claim Is Handled

If a claim covered by this section is brought against us, we will:

1. notify you promptly after becoming aware of it;
2. consult you about how it should be handled, and take reasonable account of your views;
3. not settle or compromise the claim without your consent, which you must not unreasonably withhold or delay; and
4. take reasonable steps to mitigate the loss.

We retain control of the conduct of any claim brought against us, because our professional obligations, our duty of confidentiality, and the terms of our professional indemnity insurance require it. Where the claim concerns a matter on which we acted, we may be unable to share information with you that is confidential to another client or subject to legal professional privilege.

You are responsible for your own costs of cooperating with us, and we are not entitled to recover costs from you that we would have incurred in any event.

22.5 What This Section Does Not Do

Nothing in this section:

1. requires you to indemnify us against a claim by you, or restricts any claim you may bring against us;
2. affects your right to complain, to refer a complaint to the Legal Ombudsman, or to report a concern to the Solicitors Regulation Authority, and section 7.7 applies; or
3. applies to you as a consumer.

23. User data

23.1 Data We Hold

We hold data you provide through the Services, together with data about your use of them, in order to provide the Services, to manage their performance and security, and to meet our legal and regulatory obligations. How we handle personal data is set out in our Privacy Policy and in section 13.

Client Materials remain yours and remain confidential, and section 8.2 applies. Where we hold data as your processor, section 13.3 applies.

23.2 Backups and Data Integrity

We take reasonable care to keep the data we hold secure, accurate, and available. We perform regular backups, and we maintain measures designed to protect against loss, corruption, and unauthorised alteration, in accordance with section 13.6.

We do not disclaim responsibility for the data we hold on your behalf. Where data is lost or corrupted as a result of our breach of duty, our liability is dealt with in section 21, not excluded.

No backup regime is infallible. We do not warrant that data will never be lost or corrupted, and we are not responsible for loss or corruption caused by your own systems, by data you entered incorrectly, by your deletion of data, or by a third-party system you have connected under section 12.

23.3 Your Own Records

Keeping your own records remains your responsibility. This matters particularly for sponsor licence holders, who are required to keep and produce specified documents under the sponsor guidance, and for anyone who must retain evidence of a right-to-work check.

The Services are a tool for managing those records, not a substitute for holding them. We recommend that you export and retain your own copies of key documents and records at regular intervals, and section 2.3 applies.

23.4 Exporting Your Data

You may export your data from the Services at any time, in a commonly used format, through your account. If you need help with an export, or need it in a different format, contact us at legal@i-migrator.com and we will assist you within a reasonable time.

We will not withhold your data because a fee is in dispute, and we will not make access to your own records conditional on your agreeing to anything.

23.5 Deletion and Retention

Where you delete data, or close your account, we will delete it in accordance with our retention schedule, except where we are required to retain it under section 3.6, or where it forms part of the record of a matter on which we acted.

Before deletion takes effect, we will allow you a reasonable period to export your data, as described in section 14.5. We will tell you if there is data we are unable to delete and why.

23.6 If Data Is Lost

If data you hold with us is lost or corrupted, tell us as soon as you can and we will use reasonable efforts to restore it from backup. Where a loss involves personal data, section 13.6 applies and we will meet our obligations under the UK GDPR.

Where the loss affects a matter on which we are acting for you, we will tell you what it means for your matter and what we propose to do about it. Section 19.3 applies.

24. Electronic communications, transactions, and signatures

24.1 Communicating with You Electronically

We communicate with clients and users electronically, by email and through the Services. You agree that agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing.

You may ask us to communicate with you by post instead, or in an alternative format if you need one, and we will accommodate reasonable requests. Tell us at legal@i-migrator.com.

24.2 Electronic Signatures

You agree that we may use electronic signatures, and that documents signed electronically are binding, where the law permits electronic execution. Under the Electronic Communications Act 2000 and the law of England and Wales, an electronic signature is capable of satisfying a statutory requirement for a signature.

Some documents cannot be signed electronically, or require particular formalities such as witnessing. Where a document you need is of that kind, we will tell you and explain what is required.

Where a document is signed electronically, we retain a copy and the associated audit record.

24.3 Electronic Communication Is Not Always Secure

Email is not a secure medium, and section 5.4 applies. Where a document or communication is sensitive, we prefer to exchange it through the Services rather than by email.

We will never email you to tell you that our bank details have changed. If you receive a message appearing to do so, treat it as fraudulent and telephone us on a number you have independently verified before acting on it.

24.4 Delivery and Receipt

A communication sent by email is treated as received when it is sent, unless the sender receives a delivery failure notification, and a communication posted to your account in the Services is treated as received when it is posted.

Because messages can be delayed, misdirected, or filtered as spam, we will not rely solely on an electronic message for anything genuinely urgent or critical to a deadline, and neither should you. If you have not had a response from us and the matter is time-sensitive, telephone us. Section 14.4 applies.

It is your responsibility to keep your contact details up to date and to check the email address you have given us.

24.5 Notices Under These Terms

Notices you give us under these Legal Terms should be sent to legal@i-migrator.com, or by post to I-Migrator Limited, Aston House, Cornwall Avenue, London N3 1LF. Notices we give you will be sent to the email address or postal address recorded on your account, or posted in the Services.

This section does not affect any right you have to give a notice in another way where the law permits or requires it, including notice of cancellation under section 6.6, which may be given in any clear written form.

24.6 Records We Keep

We keep records of our communications with you, and of documents signed electronically, in accordance with our retention obligations under section 3.6 and our Privacy Policy.

25. Miscellaneous

25.1 The Whole Agreement

These Legal Terms, together with our Privacy Policy and any policies we publish on the Services, form the agreement between us in relation to the Platform Services.

Where we act for you on a matter, the Engagement Letter and its accompanying terms of business also form part of our agreement with you, and take precedence over these Legal Terms to the extent of any inconsistency. Section 1 applies.

Nothing in this section limits or excludes liability for fraud or fraudulent misrepresentation, or affects any statement we have made to you that you were entitled to rely on.

25.2 If We Do Not Enforce a Term

If we delay in enforcing a term of these Legal Terms, or do not enforce it on a particular occasion, that does not prevent us from enforcing it later. The same applies to you.

25.3 Severability

If any provision of these Legal Terms, or part of a provision, is found to be unlawful, void, or unenforceable, that provision or part is treated as removed, and the remaining provisions continue to apply.

25.4 Transferring This Agreement

You may not transfer your rights or obligations under these Legal Terms to anyone else without our written consent.

We may transfer our rights and obligations under these Legal Terms to another organisation, but only where:

1. we give you reasonable notice beforehand;
2. the transfer does not reduce the rights you have under these Legal Terms; and
3. where the transfer concerns a matter on which we act for you, we comply with our professional obligations, including obtaining your consent where it is required.

Where a transfer would mean a different firm acting on your matter, we will not proceed without your agreement, and you remain free to instruct another firm of your choosing. Where we transfer the Platform Services and you do not wish to continue with the transferee, you may cancel and we will refund fees paid for any period after cancellation.

25.5 Events Outside Our Control

We are not responsible for a failure or delay in performing our obligations caused by an event outside our reasonable control, including strikes, failure of utilities or telecommunications networks, fire, flood, epidemic, civil unrest, acts of government, or the failure or unavailability of a third-party service on which the Services depend.

Where such an event occurs, we will tell you as soon as we reasonably can, and we will take reasonable steps to limit its effect and to resume performance. Where the delay is substantial, you may cancel your subscription and we will refund fees paid for any period after cancellation.

This section does not excuse a failure to meet our professional obligations to you, and it does not apply to any deadline in your matter that we could have met by taking reasonable alternative steps. Section 14.4 applies.

25.6 Our Relationship

Nothing in these Legal Terms creates a partnership, joint venture, or employment relationship between us, or makes either of us the agent of the other, except where we expressly act as your agent in the conduct of a matter on which you have instructed us.

25.7 Third-Party Rights

These Legal Terms are between you and us. No one else has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999, except that section 21.7 may be enforced by the individuals it names.

25.8 Interpretation

Headings are for convenience and do not affect interpretation. References to a statute or regulation include any amendment or replacement of it. Words following 'including', 'in particular', or 'for example' do not limit what precedes them.

25.9 Form of This Agreement

These Legal Terms take effect whether or not they have been signed, and section 24 applies to their electronic form.

25.10 Language

These Legal Terms are written in English, and the English version governs. Where we provide a translation, it is for convenience only. If you would find it easier to discuss your matter in another language, tell us, and we will arrange an interpreter where we can, explaining any cost beforehand.

25.11 Questions

If anything in these Legal Terms is unclear, please ask us at legal@i-migrator.com. We would rather explain a term than have you agree to something you do not understand.

26. Contact us

26.1 How to Reach Us

I-MIGRATOR LIMITED
Aston House
Cornwall Avenue
London N3 1LF
United Kingdom

General enquiries: legal@i-migrator.com

If your enquiry concerns a matter on which we are acting for you, please contact the person handling it, or use your account in the Services.

26.2 Complaints

If you wish to complain about our services or our charges, please see section 18, which sets out our complaints procedure, how long we will take, and your right to refer a complaint to the Legal Ombudsman.

26.3 Regulatory Information

I-MIGRATOR LIMITED is a company registered in England and Wales, company number 15993353, with its registered office at Aston House, Cornwall Avenue, London N3 1LF.

We are authorised and regulated by the Solicitors Regulation Authority as a Recognised Body, SRA number 8016089. The SRA Standards and Regulations that govern our practice can be found at www.sra.org.uk/solicitors/standards-regulations, and our authorisation can be verified on the SRA's register at www.sra.org.uk/consumers/register.

A list of our directors and managers is available on request, as are details of our professional indemnity insurance, including our insurer's name and contact details and the territorial coverage of the policy.

26.4 Other Contacts

• Data protection: for questions about how we handle personal data, or to exercise your rights, see section 13 and our Privacy Policy.
• Security: to report a suspected security vulnerability, see section 7.3.
• Suspected fraud: if you receive a message appearing to come from us asking for a password or notifying a change of bank details, do not act on it. Contact us using the details on our website to verify before acting. Sections 5.4 and 24.3 apply.